Benjamin Franklin Plumbing vs Bakers Residential Experts: emergency plumbing in Conway, SC
Both of these Conway outfits post near-identical 4.9 ratings and score within half a point of each other on our methodology, so this comparison focuses on what actually matters when a pipe bursts at 2am: how fast someone shows up, what it costs to get them there, and whether the crew you get has a track record on true emergencies versus routine plumbing work.
Side by side
- Google rating
- Benjamin Franklin Plumbing: 4.9 (3331 reviews)
- Bakers Residential Experts-Hvac-Plumbing-Electrical: 4.9 (1341 reviews)
- Services
- Benjamin Franklin Plumbing: emergency plumbing, water heater services, leak detection repair, sewer septic services
- Bakers Residential Experts-Hvac-Plumbing-Electrical: emergency plumbing, water heater services, leak detection repair, commercial plumbing
- Emergency-specific guarantee
- Benjamin Franklin Plumbing: Waived trip fees, free diagnostics for Franklin Society members
- Bakers Residential Experts-Hvac-Plumbing-Electrical: 24/7 emergency availability stated, no fee waiver mentioned
- Technician consistency
- Benjamin Franklin Plumbing: Named techs (Jacob, Austin, Chuck, Aiden) repeatedly praised for honesty on costs
- Bakers Residential Experts-Hvac-Plumbing-Electrical: Named techs (Frank, Franklin, Bill, Ryan, Tony, Patrick) praised for fair pricing and follow-up calls
- Best fit for
- Benjamin Franklin Plumbing: Someone who wants a documented fast-response history and no surprise trip charges
- Bakers Residential Experts-Hvac-Plumbing-Electrical: Someone comfortable with a multi-trade shop and real estate referral reputation
- Verification
- Benjamin Franklin Plumbing: Google-verified
- Bakers Residential Experts-Hvac-Plumbing-Electrical: Google-verified
- Composite score
- Benjamin Franklin Plumbing: 93
- Bakers Residential Experts-Hvac-Plumbing-Electrical: 92
Within 3 points of each other, so treat them as effectively tied on overall quality. The choice below is about fit, not the score.
What reviewers say
Benjamin Franklin Plumbing
Staff arrive promptly, explain the problem clearly, and finish without leaving a mess. Reviewers consistently name technicians like Jacob, Austin, Chuck, and Aiden, praising their knowledge, courtesy, and honesty about costs and what needs doing.
Benjamin Franklin operates across seven service lines from emergency calls to full remodels. Several reviews specifically mention water heater work and same-day garbage disposal fixes. Franklin Society members get free diagnostic checks. The business waives trip fees and offers senior and military discounts.
Bakers Residential Experts-Hvac-Plumbing-Electrical
Reviewers consistently report arriving technicians who diagnose quickly and explain work clearly. Recurring names (Frank, Franklin, Bill, Ryan, Tony, Patrick) appear across five-star reviews spanning emergency calls, routine service, and installations, suggesting staff tenure and accountability. Customers praise fair pricing and willingness to answer follow-up calls, with several noting they recommend the business to real estate clients and friends.
Which should you pick?
Pick Benjamin Franklin Plumbing if
- You want a plumber that explicitly waives trip fees for an emergency callout
- You want the reassurance of a larger, more reviewed track record (3331 reviews) on fast fixes
- You're a Franklin Society member and want free diagnostics included
Pick Bakers Residential Experts-Hvac-Plumbing-Electrical if
- You'd rather work with a shop that also handles HVAC and electrical under one roof
- You want a business with a strong real estate referral reputation for ongoing trust
- You're fine with 24/7 availability as stated without needing a documented response-time example
Verdict
For a genuine plumbing emergency, the deciding factor is what happens in the first few hours and what it costs to get someone out the door. Benjamin Franklin Plumbing backs that up with a waived trip fee, a documented four-hour turnaround on at least one emergency repair, and a much larger base of reviews to confirm the pattern holds. Bakers Residential Experts is a close second with its own loyal customer base and 24/7 claim, and makes sense if you'd rather have one company handle HVAC and electrical issues alongside plumbing. But for the specific job of an emergency plumbing call, Benjamin Franklin's fee policy and documented speed give it the edge.
Still deciding between options?
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Enquiries submitted through our forms may be passed to partner providers who can do the work, and we may receive a referral fee. Our rankings and scores come from our published methodology only and are not affected by referral fees.
FAQ
- Which one responds faster to emergency calls?
- Benjamin Franklin has a documented example of a same-day garbage disposal fix within four hours. Bakers states 24/7 availability but the data doesn't include a specific timed example.
- Does either business charge a trip fee for emergencies?
- Benjamin Franklin explicitly waives trip fees. There's no mention of a fee waiver in Bakers' data.
- Which has more reviews to judge consistency?
- Benjamin Franklin has 3331 Google reviews compared to Bakers' 1341, both averaging 4.9 stars.
- Do both handle more than just plumbing?
- Yes. Benjamin Franklin covers seven service lines including remodels, and Bakers covers HVAC, plumbing, and electrical work.