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Benjamin Franklin Plumbing

Updated 2026-07-26 · 985 reviewed · 33 listed · Scored from 3,331 Google reviews · How we rank ›

4.9(3331) 93 composite score See reviews on Google ✓ Google-verified Publishes prices
Emergency PlumbingWater Heater Installation & RepairLeak Detection & Pipe RepairSewer Line & Septic ServicesCommercial PlumbingBathroom & Kitchen Remodeling PlumbingDrain & Sewer Cleaning

Google-verified3,331 Google reviews

Benjamin Franklin Plumbing
Services
Emergency Plumbing, Water Heater Installation & Repair, Leak Detection & Pipe Repair
Reviews
3331
Compare: Benjamin Franklin Plumbing vs Bakers Residential Experts: emergency plumbing in Conway, SCBenjamin Franklin Plumbing vs TRUSTED Home Services: which one for water heater work in Conway?Benjamin Franklin Plumbing vs Vines Heating & Air for sewer line & septic work in Conway, SC

What recent reviews say

Staff arrive promptly, explain the problem clearly, and finish without leaving a mess. Reviewers consistently name technicians like Jacob, Austin, Chuck, and Aiden, praising their knowledge, courtesy, and honesty about costs and what needs doing.

Benjamin Franklin operates across seven service lines from emergency calls to full remodels. Several reviews specifically mention water heater work and same-day garbage disposal fixes. Franklin Society members get free diagnostic checks. The business waives trip fees and offers senior and military discounts.

Praised for
  • knowledgeable technicians
  • professional and courteous staff
  • fast response and efficiency
  • thorough explanation and transparency
  • clean work and follow-up
punctualskilled-repairclean-workupfront-quotefriendly-technicianquick-responsereliable-emergency-response
Best for: homeowners with older plumbing needing comprehensive diagnosis and transparent repair planning

Strengths

  • named technicians consistently praised for skill and courtesy
  • same-day emergency response (garbage disposal fixed within four hours)
  • upfront pricing with no hidden fees
  • free diagnostic checks for Franklin Society members

Worth knowing

  • Technicians named repeatedly: Jacob, Austin, Chuck (Akers), Aiden, Joseph, Cody, Leroy, A. Miller, John, Matt
  • water heater work (tankless and standard models) verified across multiple reviews
  • full plumbing replacement in older homes documented
  • stand-by list used when appointments full; customer served within four hours for garbage disposal
  • Franklin Society membership includes no-cost diagnostic checks
  • technicians call ahead and explain work before starting

What reviews say by service

Water Heater Installation & Repair
Technicians diagnosed tankless water heater faults quickly and performed flushes and replacements praised for competence.
Emergency Plumbing
Same-day standby list response for non-working garbage disposals; technician arrived within 15 minutes in one case.
Bathroom & Kitchen Remodeling Plumbing
Full kitchen and bathroom pipe replacement in older home handled with detailed pre-work explanation and transparent planning.
Leak Detection & Pipe Repair
Thorough diagnostics and explanation of pipe issues in older homes; problems pinpointed accurately.
Drain & Sewer Cleaning
Tankless water heater flushing to remove residue completed to customer satisfaction.

How it compares

  • Rated 4.9 against a 4.57 average across the 26 emergency plumbing businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

How We Rank
Star rating 93
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
3173
4
100
3
20
2
6
1
32

Common questions

Do you offer same-day emergency service?
Yes. Customers are placed on a standby list when appointments are full; one recent customer had a non-working garbage disposal repaired within four hours.
Is there a trip fee?
Trip fees are waived. Military, first responders, and teachers receive 10% off; seniors receive 5% off; any service qualifies for $25 off.
What happens during a diagnostic check?
Technicians explain what they are looking for before starting. Franklin Society members receive diagnostic checks at no additional cost as a member benefit.
Request a quote

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Both reviews praise fast response times and professionalism. One caller contacted six competitors before choosing Colosetti for a water heater emergency; technicians Mike and Tommy completed the job same-day, brought it to code, and kept the work area clean.

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Last updated 2026-07-26